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FAQ & Policies
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Some Commonly Requested Labodastores.com Website Instructions
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Q: What do I do if I've lost or forgotten my password?
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A: Click on the Forgot Password? link on the Login box. You will be prompted to enter your Login User Name in the field provided. We'll immediately email you a Temporary Password. Upon receiving this, Login again, this time with your Temporary Password. You may then click on Customer Profile, and enter your desired new Password, to use from then on. If you don't have email, phone us and we'll look after you. |
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Q: How do I update my information?
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A: Any Customer may update their Customer Information at any time by simply logging in to our website and clicking on Customer Profile. Any changes or additions you make are immediately updated once you click the Submit button. |
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Payment Processing
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Q: What payment methods do you accept?
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A: Laboda accepts payment via PayPal, which accepts credit cards such as VISA, MasterCard, AMEX, Discover, e-Check, as well as bank transfers, debit cards, etc. We also accept payment via cheque or money order via mail (made payable to Laboda Enterprises). Payment is required before any products are sold and delivered. Confirmation of your payment will occur upon receipt of your online payment. If paying by cheque or money order, and you have email, a confirmation will be emailed to you upon reciept of your payment. |
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Q: What currency do you accept?
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A: Currently, it's Canadian currency only.
For your convenience we will display any prices as either Canadian (CDN) or American (US) depending upon your selection. However, all payments are to be made in Canadian currency. |
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Q: What are your Payment Terms?
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A: All of our products require immediate payment. As soon as the secure online payment process is completed, your product is prepared for subsequent shipment. |
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Q: What is your return policy?
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A: If for some reason the product does not meet the Customer’s expectations, an exchange may be done at the Customer’s expense.
Under normal circumstances, refunds will not be granted. However, it is possible to return an item in its original sealed packaging and receive a credit towards a future purchase of merchandise at Labodastores.com. |
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Q: What are your office hours?
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A: Ordering products is very easy to do online, anytime, 24 hours a day, 7 days a week. Our Customer Service Representatives are also available to take your call from 9:00 a.m. to 5:00 p.m. MST, Monday through Friday. If you have any questions or Customer Service inquiries you may reach us at (403) 342-5797 during business hours or if you prefer, by e-mail at anytime: |
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Q: Is ordering online secure?
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A: Yes. The page wherein you provide your confidential credit card information is encrypted using the latest in secure SSL technology. The information is not left online. Please refer to our Security Policy for details. |
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Q: Are there any taxes?
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A: As soon as you've submitted your payment information, you are billed. If you have any questions about Confidentiality of Information or Security, please refer to our Security Policy. |
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Policies
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Q: Privacy & Information Protection
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A: We respect our customers’ privacy.
Laboda Enterprises values your trust in us, and our business. We will not knowingly give out personal information to any person or entity, nor will we give out or sell your email address, phone number or any other contact information to any person, entity or third party.
Laboda is committed to safeguarding the personal information entrusted to us by our customers.
We manage your personal information in accordance with the Canadian federal government’s privacy laws, as well as Alberta’s Personal Information Protection Act (PIPA)(as of January 1, 2004), and other applicable laws of this, our home province. This policy outlines the principles and practices we follow in protecting your personal information. |
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Q: External Links
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A: It is our pleasure to provide you with access to additional informative resources. This website contains links to other sites owned and operated by third parties. Laboda is not responsible for the content, accuracy, performance, availability, or privacy practices of these sites. However, to the best of our knowledge, any “links” presented herein, are to highly reputable companies, organizations, and institutions with reputable products and services. |
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Q: Security
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A: Laboda Enterprises is committed to providing the most advanced online security features. Our website has security measures in place to protect against the loss, misuse, and alteration of the information under our control.
In conjunction with our Merchant Processor Partner, PayPal, we also utilize the latest security technology for any payment processing or submission of confidential credit card information. PayPal is one of the Industry's leading providers of authentication and electronic payment processing solutions. They utilize state of the art encryption, and Industry-recognized AVS and CVV2 checks to thwart identity theft, as well as proprietary bank account verification. PayPal automatically encrypts your confidential payment information in transit using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). PayPal servers check that you're using an approved browser - one that uses SSL 3.0 or higher. The PayPal servers are heavily guarded both physically and electronically, and protected by an electronic firewall. |
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Q: Exchanges & Refunds
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A: If for some reason the product does not meet the Customer’s expectations, an exchange may be done at the Customer’s expense.
Refunds will not be made, however, it is possible to return an item in its original sealed packaging and receive a credit towards a future purchase of merchandise at Laboda. |
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Q: Shipping & Handling
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A: For the majority of item, all orders will be shipped within 2 days of receipt and payment processing. All of our products are handled with care from the time we receive them. We use only top grade packaging material to minimize possible damage so that you receive your order in mint condition.
Laboda is not responsible for goods that are damaged during shipping. Shipping and Handling fees are not refundable.
We utilize 2 shipping methods, Standard Ground Shipping via Canada Post and Express Shipping via Federal Express. Please refer to the shipping chart to select your preference when placing an order. |
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